Complete your search request form by providing all the required information and select submit. You will receive confirmation that your search request has been submitted. You can also go to the Missing Mail Search History to check the status of your request at any time. If you are not ready to submit your search request, you may submit as a draft.
Drafts expire after 7 days. While it is highly recommended that you submit your search request online, you have other options available. When can I file a Missing Mail search request? How do I check the status of my Missing Mail search request? You can access the Missing Mail Search History page in the Missing Mail application to view the status of all your submitted search requests.
You will also receive email notifications with status updates of your submitted searches. In addition to email notifications for status updates, you will also receive a final resolution email for the return of the mailpiece or the expiration of the search request.
Accepted received. This status indicates you have completed your search request form. Mailpiece Found. Saved as Draft. This status indicates the customer has initiated a Search Form request but has saved their progress for continuation and completion at a later time. This status indicates that the search form has been rejected by a clerk because it was duplicate, or for some other specific reason. What happens if my lost mailpiece is recovered? What happens if my lost mailpiece is not found?
A search will continue to run for matches in the Missing Mail system until it expires. If a search request is unable to connect to any matches and eventually expires, then you will receive an email notification indicating that your item was unable to be found. Can I include multiple items in my Missing Mail search request? If your mailpiece contains multiple items inside, you can include all of those items in single missing mail search request.
Please be sure to include descriptions for each item. After completing the description for your first item, select the option to add another item under the 'Contents of Your Mailpiece'.
You cannot, however, include multiple mail pieces in a single search request. You must submit a separate missing mail search request for each missing mail piece.
Can I edit a submitted search request? You can edit the contents of your mailpiece by selecting your search request from the Missing Mail Search History page and then selecting the edit option. You are able to add or remove items or adjust the details of an item. However, you will not be allowed to edit any other information provided on your submitted search request.
If other information is incorrect on the submitted search request, you do have the option to cancel the search request and submit a new request with the accurate information. How do I cancel a search request? You have the ability to cancel a submitted search request by navigating to your Missing Mail Search History page. No further matches will be attempted and no further email notifications will be sent.
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Necessary Always Enabled. Non-necessary Non-necessary. When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search. If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mail items.
It is also possible that your package or mail will not be recovered because it was not safe to forward. If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. Skip to Main Content.
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